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Top Customer FAQ's

  • To maximize the benefits of the MindBody GLP-1 System, it’s important to support your entire journey. Eat a diet rich in colorful fruits, vegetables, lean proteins, and a variety of dietary fibers to help create a healthy gut microbiome. Incorporate regular physical activity, such as walking, stretching, or whatever you enjoy. Additionally, practicing mindfulness through meditation, journaling, or stress management techniques can help you build better habits and maintain a positive relationship with food and your overall wellness.

  • The MindBody GLP-1 System is the only 2-product system scientifically proven to increase GLP-1 by an average of 140%. Ω   The MB GLP-1 System offers dual activation and dual amplification of GLP-1. First, GLP-1 activation happens directly in the L-cells with an 8-ingredient blend, each helping Activation in a unique way. Next, it optimizes the lower intestine microbiome to further support GLP-1 activation. Amplification follows when GLP-1 receptor activation increases and the enzymes that break down GLP-1 are reduced.*

  • By naturally increasing GLP-1 levels, the MindBody GLP-1 System helps curb food cravings, improve appetite control, and enhance satiety. This results in a healthier relationship with food, choosing smaller portions, and more sustainable weight loss. Additionally, balanced GLP-1 levels help maintain normal blood sugar levels and promote overall wellness.* ‡

  • The MindBody GLP-1 System includes MB Core, which uses a blend of patent-pending plant extracts to activate GLP-1 production in the body. This natural approach stimulates GLP-1 secretion, helps increase GLP-1 receptors, and inhibits enzymes that break down GLP-1, leading to increased GLP-1 levels and improved weight management.* ‡

  • GLP-1 (Glucagon-Like Peptide-1) is a hormone produced in the gut that plays a critical role in regulating appetite, controlling blood sugar levels, and promoting a feeling of fullness. By increasing GLP-1 levels naturally, the MindBody GLP-1 System leads to smart food choices and sustainable weight loss. † *

  • You can take the Vitality Stack at any time of day. For optimal results, we recommend taking them all together at the same time of day.

  • Previously, ProBio spheres needed separate packaging from Omega+ and Protandim Nrf2/Protandim Nrf1 due to their form. Now that ProBio is available in capsule form, it can be conveniently packaged together with Protandim Nrf2 and Protandim Nrf1.

  • Because Omega+ is a soft gel, it’s packaged separately to prevent its moisture content from affecting the stability of the other capsules.

  • We updated the Vitality Stack packaging from 3 to 2 sachets as part of our commitment to reduce waste and increase our environmental sustainability.

  • While this product has been formulated specifically to support skin health, collagen is great for overall well-being. It is found in tendons, ligaments, bones, tissues, and organs. So, you may experience support for your joints, bones, gut, eyes, and more.*

  • There are two main benefits to the individual glass servings, aside from providing a pleasant and convenient experience: Glass withstands the high temperatures necessary during production and protects the formula’s integrity. Glass is also infinitely and easily recyclable in most areas, making it a smart choice for sustainability. The aluminum cap can also be recycled.

  • Yes, you can update the billing address on an existing payment method. At this time, updating a payment method or expiration date is not an option. In order to update payment information, please add a new credit card to the system.

    To edit a payment method, navigate to the “Account” section of the website, then select “Billing Methods”. Choose from the list of existing payment methods. Once selected, you’ll be able to make your changes.

  • LifeVantage will attempt to re-run your payment method up to 2 more times. Should the payment continue to decline, the Subscription will cancel.

  • To add a new payment method, navigate to the “Account” section of the website, then select “Billing Methods”. Choose the option to add a new billing method. Simply click the button and enter the payment information.

  • To edit a payment method, navigate to the “Account” section of the website, then select “Billing Methods”. Choose from the list of existing payment methods. Once selected, you’ll be able to make your changes.

  • To edit a billing address, navigate to the “Account” section of the website, then select “Billing Methods”. Then choose from the list of existing payment methods. Once selected, you’ll be able to make your changes.

  • Under the Account section of the website, select the “Subscriptions” tab. A page will appear with a list of active subscriptions. Find the desired subscription and find the “Ship To:” field in the bottom-middle section. Select the drop-down arrow to select an existing address or select the “Manage” button to add a new address.

    A second way to add a new address is to navigate to the Account section of the website and select the “Shipping Addresses” icon. You will then be prompted to add any additional address you’d like. Any addresses entered into this section will be available for selection to add to your subscription.

  • To reactivate a previous subscription, please call Customer Support at 1 (866) 460-7241.

  • All Subscriptions can be modified up to 2 hours before shipping occurs. Note: All times are listed in Mountain Time.

  • Under the Account section of the website, select the “Subscriptions” tab. A new page will appear with an option to “+ Add New Subscription”. Upon clicking this option, you’ll add items to your order. When finished adding your items, you’ll then select the ship date and frequency of your delivery.

  • No, LifeVantage does not test on animals.

  • To reset your password, please login at https://evo-lifevantage.myvoffice.com/. Under the Account Services tab is Account Information. To reset your password, click on Password. After completing this page, don’t forget to save your changes by clicking on the Save Changes button.

    If you have forgotten your password, go to your Back Office login page and click on “Click here for assistance” under the LOGIN button.

    If you have additional questions or have forgotten your account number, please don’t hesitate to contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response. You can also take advantage of our live chat feature at https://biohackme.lifevantage.com/.

     

     

  • Yes, the FDA regulates both finished dietary supplement products and dietary ingredients. Dietary supplements are regulated under a different set of regulations than those covering “conventional” foods and drug products. Manufacturers and distributors of dietary supplements and dietary ingredients are prohibited from marketing products that are adulterated or misbranded. Firms are responsible for evaluating the safety and labeling of their products in order to comply with the Dietary Supplement Health and Education Act (DSHEA) and FDA regulations. The FDA closely monitors the marketplace for illegal products (products that may be unsafe or make misleading claims) in a variety of ways, including inspections of dietary supplement manufacturers and distributors, dietary supplement websites, consumer complaints, and occasional laboratory analyses of products.

     

  • Yes, we meet or exceed cGMPs for Dietary Supplements. LifeVantage establishes the safety and purity of all its ingredients through independent laboratory testing, auditing and third party certifications. We have one of the most comprehensive quality systems in the industry, and many other companies now request the same quality standards that LifeVantage requires of our manufacturers and suppliers.

  • To change the name on your account to a business name, please fill out the Name Change Request Form, the Amended Consultant Form, and the Business Entity Form. These forms can be found in your eVO under the Communications tab, Library. Business documents are also required to verify ownership. Articles of Incorporation, Articles of Organization, Annual Report, etc… are all acceptable forms of business documentation. Business letterhead, cards, or marketing materials are not accepted as business documents. Forward all completed forms and business documentation together to compliance@lifevantage.com.

    To change the name of your account from a business name to your personal name, please fill out the same forms mentioned above and include formal documents to verify your legal name. Court documents, tax documents, or a passport are acceptable forms of a formal document. A Drivers License is not accepted as formal documentation. Forward all completed forms and formal documentation together to compliance@lifevantage.com.

    To change the name of your account from a business name to another business name, please fill out the same forms mentioned above. In addition, fill out a Business Entity Form for BOTH businesses. Include appropriate business documentation and forward together with all completed forms to compliance@lifevantage.com.

    A $25 fee will be charged to change the name on your account.

    If you have additional questions, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • Yes, 4 grams per packet.

     

  • This can be done in your eVO under the Account Services tab. Under the Website portion, find My Referral Site Admin. There you can edit your business site which includes your contact information. Make sure to save your changes by clicking on the blue Save Changes button at the bottom of the page. Your replicated site will show your name, phone number, and email address.

    If you have additional questions about your replicated website, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

     

  • Yes. You can change the name of your replicated website in your eVO under the Account Services tab. Under the Website portion, find My Referral Site Admin. There you can edit your business site name. Your replicated site will be shown as www.uniquename.lifevantage.com.

    If you have additional questions about your replicated website, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • When you log into your eVO for the first time, there will be a pop up window that appears so you can set yourself up to receive corporate communications.

    If you would like to make changes to your current email settings, go into your eVO and look for the  Communications tab at the top of the page. Hover over it and click on Notifications that appears in a drop down menu. There you can make changes. Please make sure to click on Update or Add when done to make sure your changes are saved.

    If the Active boxes are checked and you are not receiving Corporate emails, please check your spam folder in your email to ensure they are not being sent to spam.

    If you no longer wish to receive messages from Corporate, look under the Communications tab then click on Block Preferences. There you can opt out of emails.

    If you have additional questions, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • Under the Account section of the website, select the “Subscriptions” tab. A new page will appear with a list of active subscriptions. Find your subscription, then:

    To add items, simply select the + button under the Subscription Items or One-Time Items fields. This will take to you to a list of all products available to add to to your order.

    To remove an item, click the “Edit Items” link within the Subscription Items field. Simply click the “Remove” button below the quantity of the product you want to remove.

    If you have additional questions about updating your order, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • To log in to your Virtual Office, go to www.lifevantage.com and click My Account located at the top, right side of the page. Then click Login. You’ll be directed to the Virtual Office login site. Enter your Consultant/Customer ID number and password.Then click Login.

    If you have problems signing in or have additional questions, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • Unopened product and marketing materials returned within thirty (30) days of purchase shall receive a 100% refund.  All returns must have a Return Merchandise Authorization (“RMA”), issued through Customer Support. Product must be received by the company within ten (10) business days of receipt of the RMA or the product will not be eligible for return.

  • Yes! If a Customer wants to become a Consultant, all they need to do is go into their back office and click on the upgrade link. By doing so, they will keep their current Customers in their downline as well as their same ID number.

  • To track your packages, please follow these easy steps:

    1. Login to your Virtual Office
    2. Hover or click on the “Shopping” tab
    3. Click on “Order & Package Tracking”
    4. Click on the tracking number under “Pkg Tracking”

    This will allow you to see where the package is in the shipping process.

    If you have other questions about tracking an order, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • Navigate to the “Account” section of the website, select the “Subscriptions” tab. Locate the subscription you desire to cancel and click the “Cancel” button at the top-right corner of the subscription. The following screen will then allow you to edit your items, skip a month, or cancel the subscription.

    You can also contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • You bet! To set up an additional Monthly Subscription, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • To ensure your credit is applied properly upon receipt of your return, we need to set up a “return merchandise authorization” number before returning our product. If you send back our product without an RMA number, it delays the return process. The quickest way to credit your account is to contact us at 1-866-460-7241 or email support@lifevantage.com so we can easily issue an RMA number for your return.

    Sending your order back with an RMA number will ensure your order will be processed as quickly as possible. If an RMA number is not included on your return, it’s likely your refund will be delayed.

    If you have additional questions about returning product, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • It’s so easy! There are 2 different ways to postpone your subscription. Locate your subscription, then:

    1) In the bottom left-hand corner of the subscription, locate the “Next Order” field, click the drop-down arrow and select the date you’d like the next order to ship.

    2) Select the “Cancel” button at the top-right corner of the subscription. The following screen gives you the option to skip a month.

    Note: You may postpone your subscription for up to 3 months.

    This can also be done in your eVO under the Shopping tab, Subscription Orders. When your subscription information appears, click on the blue Change button. Then edit your ship date. When the calendar pops up, please select the date you would like to have your Monthly Subscription ship out again. Then select Submit. The next pop up will ask you if you are sure you would like the shipment on the date you selected. Click OK and you’re done!

    If you have additional questions about postponing your subscription, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • To place an order online, go to our website https://biohackme.lifevantage.com/ and click on “SHOP.”

    Hover over a product and a blue “ADD TO CART” button will appear. Click on it to add the item to your cart. You can then continue shopping by clicking on the black button in the middle of the screen, or click on the blue button in the upper, right hand corner to checkout.

    After adding all items and clicking “CHECKOUT,” the following message will appear.
    If you already have a Consultant, please enter their name and click “FIND MY CONSULTANT.” If you don’t have a Consultant, no worries! Simply click “I DON’T HAVE A CONSULTANT” and we would be happy to assign one for you.

    After clicking “YES PLEASE” it will take you to the account screen. Make your selections and fill out the Shipping Information. When done, click the blue “CONTINUE” button. Your payment information will be entered on the next screen.

    Enter your credit card info and click “COMPLETE PURCHASE.”

    If you have additional questions, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • Please follow these quick and easy steps to update your address:

    1. Login to your Virtual Office
    2. Click SHOPPING
    3. Click SUBSCRIPTION ORDERS
    4. Click the blue CHANGE button on your current Monthly Subscription
    5. To update your Shipping Address, click EDIT next to the current SHIP TO address, above your Order Summary
    6. Once you are done making changes, click the blue SAVE CHANGES button
    7. To confirm your changes were saved, we recommend logging out and back in to your Virtual Office for verification

    If you have additional questions about changing your address, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • Log in to your Virtual Office and follow these step by step instructions:

    1. Under the SHOPPING tab, click on MONTHLY ORDERS (Customers need to select the underlined order number)

    2. Click the blue CHANGE button

    3. Under Payment, click EDIT

    4. Input new payment information

    5. Click SUBMIT and SAVE

    If you have additional questions about updating your credit card information, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • There is a chance your rank just hasn’t updated yet. Rank reflects the previous month’s volume and is updated on the 15th of each month.

    If you still have questions about your rank, feel free to contact us through one of our many support channels.

  • The primary reason we see numbers display differently is due to the different filters that are being applied. Be sure to check that the Customers, Consultants, and Suspended statuses are filtered consistently.

     

    If that still doesn’t do the trick, feel free to contact us through one of our many support channels.

     

  • The likely reason is that the default may be set to only show Consultants. Check out the filters to make sure the Customer filter is selected. If it’s still not showing what you’d like, feel free to contact us and we’ll try to get it figured out for you.

  • SV is Sales Volume. Sales Volume is the commissionable value of products sold in a calendar month: (1) by the Company to an Independent Consultant; and (2) by the Company to the Independent Consultant’s personally enrolled Customers.

    GV is Group Volume. Group Volume is the commissionable value of the LifeVantage products generated by an Independent Consultant’s Marketing Organization in a given month, not including the Sales Volume (SV) of the subject Independent Consultant. (Independent Consultant Start Kits and non-product sales aids generate no Group Sales Volume).

    OV is Organizational Volume. Organizational Volume is the commissionable value of LifeVantage products generated by an Independent Consultant’s Marketing Organization in a given month, including the Independent Consultant’s Sales Volume (SV).

    CV is Commissionable Volume. Commissionable Volume is all LifeVantage products on which Financial Distributions are paid. Start Kits and sales aids do not contain Commissionable Volume.

  • LifeVantage Corporation is a publicly traded (Nasdaq:LFVN), science-based company, dedicated to helping people reach their health and wellness goals through science-based solutions to oxidative stress. Founded in 2003, LifeVantage develops nutraceutical products, including Protandim Nrf2, that leverage the company’s expertise and that are intended to deliver significant health benefits to consumers.

    Because LifeVantage Corporation is a publicly traded company, it has fiduciary responsibilities and set standards it must adhere to in order to remain in good standing with investors and the stock exchange.

  • There are a number of reasons why LifeVantage Corporation made the decision to distribute Protandim through network marketing, including the compelling fact that product sales through network marketing has grown into a multi-billion dollar industry.

    After a great deal of analysis, LifeVantage concluded that this business model is an ideal way to sell Protandim because Protandim users are typically strong proponents of the product and this makes them want to share the product’s tremendous benefits with others. Network marketing business gives Consultants the opportunity to fully explain the product’s benefits and uses, a key advantage of this distribution model.

    With the benefits and science of Protandim, we have the opportunity to be the next great success story in an industry known for producing fast-growing companies.

  • You can contact Customer Support by calling or texting 1 (866) 460-7241. We are also available by email, support@lifevantage.com. Please allow 24-48 business hours for an email response.

    Office hours are Monday – Friday, 7 am – 6 pm MST. Live Chat is available during these hours.

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* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

¹ LifeVantage does not promise the financial success of any Consultant. Your success depends on your skill, fortitude, dedication, and your ability to lead others to emulate these qualities. Nothing in LifeVantage Compensation Plan is a representation that you will be financially successful. LifeVantage does not guarantee any income or Rank success. The financial results achieved by LifeVantage Consultants are published in the LifeVantage Income Disclosure Statement.

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